Case studies

Name: Fujitsu Services Limited

Sector: IT Infrastructure Support

Location: Telford, UK


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Fujitsu work with Managementors to drive performance improvement and get fit for digital

Managementors have successfully completed a performance improvement project with the Infrastructure support teams on one Fujitsu’s leading UK contracts. With the drive for virtualisation and a demanding strategy to get fit for digital, it was recognised that the contract would have to address some of the significant operational challenges in front of them.
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Name: Nottingham Trams Limited

Sector: Site/Depot based tramway maintenance

Location: Nottingham, UK


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Transforming Nottingham Trams engineering operation to achieve substantial performance improvements

Over the last year the tram network expansion has effectively doubled preventative and reactive maintenance workloads, posing a significant operational challenge for the engineering team of Nottingham Express Trams. Working with the team, Managementors successfully developed new processes, implemented a new scheduling system, combined with an integrated management operating system, that allows the company to forecast, plan and measure work carried out by its field engineers.

 
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Name: Global Project Development and Construction Company

Sector: Facilities Services

Location: London, UK


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Managementors Increases Performance

The Facilities Services division of this global project development and construction company deliver site-based, pre-planned and reactive maintenance for their clients. These services are carried out through various contracts defined by financial penalties, meaning performance optimisation is vital. A project was carried out within a specific PFI contract in order to improve performance and reduce costs.
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Name: Costain and MWH UK

Sector: Engineering Services

Location: West Midlands, UK


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Embedding Sustainable Performance Improvement

Two global organisations specialising in engineering and water management solutions respectively, undertook a programme to improve efficiencies and quality in operational performance for a regional UK water management company. Managementors assisted with a detailed analysis and performance improvement project, with the installation of a bespoke Management Operating System as a fully optimised, manageable and sustainable solution.
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Name: Computacenter

Sector: IT Infrastructure Services

Location: Kerpen and Erfurt, Germany


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Utilising Performance Management to Achieve Operational Excellence

Following a successful performance improvement project within the Global Infrastructure Organisation (GIO) division of Computacenter UK, there was the desire to have a common way of working and measuring performance across all areas of GIO. As an extension to the UK project, Managementors were asked to support Computacenter in developing and implementing a Management Operating System (MOS) in Germany, to address the issues faced there, as well as encouraging knowledge transfer. This had to be done in alignment with local agreements and cultural requirements.
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Name: Kcom

Sector: ICT Services

Location: Hemel Hempstead and Hull, UK


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Optimising Productivity and Customer Service at Kcom

Kcom provides collaborative communications and IT services to business and end users. Following multiple acquisitions and the adoption of historical and legacy in-life services, there was a need to optimise customer interaction, reporting and fault resolution process. A project was undertaken to reorganise operations and deliver an enhanced and sustainable Management Operating System driven by people and process to maximise performance, reduce cost and create excellence in customer service.
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Name: Global Infrastructure Company

Sector: Managed Services

Location: South West England, UK


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Delivering a Robust and Sustainable Solution for Managed Services Contract Mobilisation 

This large, global infrastructure company deliver managed services for a local council. However, significant issues were identified in the areas of works planning and completion, workforce optimisation and financial control. A project was undertaken to fully optimise these processes to provide a manageable and sustainable solution for continuous improvement.
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Name: Property Investment and Management Company

Sector: Property Maintenance

Location: London, UK


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Working Together to Maintain Better, More Sustainable Communities

When this leading property maintenance company took over the contract to provide repair services to 8,000 homes on behalf of a London Borough council, it needed to work effectively to maximise efficiency on behalf of its client, the Borough’s not-for profit housing partnership which is dedicated to improving homes across the borough and delivering better services for residents.
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Name: Laing O’Rourke

Sector: Engineering and Construction

Location: Dartford, UK


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Turning on Performance Excellence at Laing O’Rourke

As one of Severn Trent Water’s dedicated engineering partners, Laing O’Rourke is responsible for maintaining and improving the company’s water networks which serve around 1.9 million customers. Under a series of 5-year framework agreements, Laing O’Rourke is required to respond fast to new connection requests and deliver scheduled renewals and rehabilitation activities, generating cost savings without impacting on stringent KPIs.
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Name: Computacenter UK Ltd

Sector: IT Infrastructure Services

Location: Hatfield and Nottingham, UK


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Delivering long term value and market leading performance

A performance improvement project at the Infrastructure Services division of Computacenter UK has ushered in a new era of operational delivery
that’s enabled the business to perform better and work smarter. The result is improved margins, greater revenue per Service head, and the capacity to execute new contract take-ons.
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Name: Babcock International Group PLC

Sector: Facilities Management

Location: London, UK


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Babcock transforms FM delivery for the MoD, maximising best value for UK taxpayers

Babcock’s newly invigorated and highly sustainable FM model now generates enhanced value for money and assurance for the MoD’s Defence Infrastructure Organisation.
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Name: BNP Paribas Securities Services

Sector: Banking

Location: London, UK


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Banking on Performance at BNP Paribas Securities Services

In just 24 weeks BNP Paribas was able to enhance the effectiveness of its Client Development management information, enabling:

• teams to focus more on customer-centric activities
• managers to identify and resolve disconnects hindering performance
• greater visibility of future priorities and opportunities.
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Name: KCOM Group

Sector: Telecommunications

Location: Hull, UK


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Ringing in Change at KC

A performance improvement programme at KC has improved service delivery to customers, cut costs within the engineering operation and reinvigorated the service delivery workforce which is now highly motivated about the future.
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Name: Fortune 500 Global Technology and Services Company

Sector: Facilities Management

Location: Zurich, Switzerland


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Smooth Operators

In just 35 weeks, a performance improvement project transformed the delivery of a managed FM service delivery operation and made the achievement of tough cost reduction and performance targets possible.
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Name: The Go-Ahead Group

Sector: Transport

Location: Brighton & Hove, UK


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Performance improvement within depot maintenance

An initiative at The Go-Ahead Group's Brighton and Hove Bus depots improved utilisation of engineering capacity by 80% in just 12 weeks and became a template for consistent practices across all depots.
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Name: IT Services Provider

Sector: Technology Support & Services

Location: Midlands, UK


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Performance improvement within a leading IT Services provider delivers significant savings

By transforming stock management and reverse logistics processes, this leading provider of technology support and services achieved £800,000 in cost savings in just 24 weeks.
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Name: SCC

Sector: IT Infrastructure & Services

Location: Birmingham, UK


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Achieving lasting change within service delivery at SCC

SCC has transformed its service delivery operation and achieved a 25% increase in operational performance.

 
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Name: Carillion plc

Sector: Construction & Support Services

Location: Wolverhampton, UK


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Carillion plc

Carillion completed a massive transformation programme, relocating several regional property services operations into a central national operations centre in Manchester that today handles over 1,000 calls a day.
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Name: IT & Business Process Services Provider

Sector: Public Services Outsourcing Contractor

Location: London, UK


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Doing more with less

Performance gains generated £2.5 million operational savings while boosting customer perceptions of service delivery at this leading public services outsourcing company.
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Name: Express Couriers

Sector: International Logistics

Location: Warwick, UK


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Productivity improvement at an Express Courier company delivers lasting results

A 28-week performance improvement programme at this leading express delivery organisation increased productivity in front-line call centres by over 35%.
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Name: IT & Business Process Services Provider

Sector: Outsourcing Services

Location: London UK


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Transforming payroll services

By transforming the performance of its payroll services division, this leading provider of volume transaction services to local authorities upped productivity by 30% and created additional capacity for new contracts.
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Name: FTSE 100 IT Outsourcing Company

Sector: IT Business Process Outsourcing

Location: Hampshire, UK


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Taking service to a new level

A performance improvement project at this leading FTSE IT outsourcing company generated £5.7 million annualised savings, increased SLA performance to almost 100% and transformed workforce morale.
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Name: Unisys UK

Sector: IT Technology & Services

Location: Uxbridge, UK


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Transforming service delivery at Unisys

Unisys UK transformed its service delivery operation and achieved £3.5 million annualised savings.
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Name: telent Limited

Sector: Telecommunications Networks & Broadcast Infrastructure

Location: Warwick, UK


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Productivity programme rings in improved efficiency at telent

Alongside maximising the output of its 900-strong field engineer workforce, telent cut its back-office operational costs by over 20%.
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Name: Océ UK

Sector: Technology & Services

Location: Loughton, UK


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People, processes and performance

Océ’s UK contact centre increased call closure rates by 30% to become the gold standard for Océ’s European call centres.
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Name: Mouchel

Sector: Professional Services

Location: London, UK


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Mouchel builds in productivity, STEP by STEP

Mouchel instituted powerful collaborative working to deliver professional services faster and more cost effectively, and wowed its public sector customers.
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Name: De La Rue

Sector: Cash Systems & Services

Location: Basingstoke, UK


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Making change pay!

In just 24 weeks, De La Rue boosted productivity in its field operations by 20%, reskilled its field engineer teams and prepared the way for entry into a new competitive market.
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Name: Honeywell

Sector: Technology & Services

Location: Bracknell, UK


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UK performance improvement initiative generates impressive growth

An initiative at Honeywell UK’s ACS division improved service delivery volumes by 40% and became the template for a European service improvement drive.
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