A year on from ‘Lockdown 1’, the vaccination programme is making great progress in the UK and there is finally a growing confidence that we can begin, to put Covid-19 behind us. Although there has been plenty of hardship, the Dunkirk spirit shown has demonstrated how things previously perceived as impossible, can very rapidly become realities and then turn into a ‘new normal. We changed the way we deliver our services from face to face to using platforms like Microsoft Teams and the results have been tremendous. We’re excited to support our clients throughout the remainder of 2021 as they face the challenges of making things like flexible working a reality and recovering the productivity lost through Covid.
We implement change and performance solutions that deliver real business advantage for our clients.
From productivity improvements that generate measurable operational cost savings – over 30% in some cases – to creating a lasting legacy of performance improvement for every organisation we work with.
who we help
Remote workforce management
From field service to sales, desk-side support, civil engineering and insurance claims assessment environments, we make it possible for organisations to enhance the performance of their remote workforces and manage those workforces in a positive manner.
We’ve worked with mortgage, insurance and benefits claims organisations as well as payroll and pension administration operations, helping them achieve streamlined, optimised performance.
We work with call centres, help desks, service desks, infrastructure support and contact centres to boost agent performance, motivation and morale. We also help private and public sector organisations boost the performance of their counter operations supporting face-to-face customer service scenarios.
Warehousing and logistics
We’ve assisted a variety of organisations to eliminate wastage and improve service delivery by leveraging their logistics supply chain to work smarter, harder and faster.
Our practical and pragmatic approach to performance improvement has proved invaluable for a wide number of organisations operating across a range of industries.
Typically, we help clients engaged in service delivery environments achieve real and measurable competitive advantage.
“Managementors were able to provide dedicated consultants who focused on a different angle and showed me a different perspective – and I now have a much better understanding of how to drive improvements. There’s no way I would have got down to the same level of detail and achieve what we have without the help of Managementors.”
“Managementors did an excellent job – the integration is far stronger than before. When Managementors stepped back, the improved behaviours remained. Where we take this contract to next is completely founded upon a collaborative approach, which wasn’t quite there before.”
“It was an excellent piece of work. I was very impressed with how quickly Managementors unpicked what had historically been a really difficult challenge for us to tackle. They supported us in finding another gear and really accelerating performance.”
“Managementors gave us the external perspective and knowledge we needed. It would have taken us three years to get where we are today – but Managementors kick-started the process in just three months.”
“The impact of Managementors’ actions has dramatically helped us in our short term aims, including a huge annual saving. However, it goes much further in helping set out far reaching changes to how Computacenter will remain competitive and a key delivery partner to our primary stakeholders – our customers. I’m delighted with how the project has gone and as a catalyst it has been instrumental to our future.”
“Working with Managementors and taking an analytical approach truly helped to accelerate the delivery of our plan with clearly defined operational processes. It also provided space for us to reflect and consider change in quality of work and the motivation of our people, with best practices defined for future working.”
“The Managementors team integrated with the team here at Fujitsu very well indeed. They had a good understanding of our business and the challenges we face, a high degree of credibility and built a strong rapport. They had the ability to both challenge and be challenged.”
“I felt the whole engagement was really collaborative and professional – the Managementors team brought a real drive and energy to the whole project, which really instilled momentum. Working with Managementors was a very positive engagement; I would definitely work with them again.”
“I will be honest I was very sceptical at first but what Managementors have done is nothing short of a miracle.”
“Having Managementors guide us through this process has reinvigorated our management team. We know A-one+ is really pleased and seeing the value in it, and we’re confident that we now have the ability to help the rest of our supply chain create better internal processes that ultimately deliver better results for our clients.”
“Managementors turbo charged our operations and got the contract going in an incredibly short period of time, which made a real difference. Where everything was a bit of a battle before, we’ve changed people’s mind sets, we’ve changed people’s attitudes – we’ve changed people. We’ve now got everyone working together, and when everyone works together, the outcomes deliver themselves.”
“The Managementors team built up a really good rapport with the Highways England team. I certainly enjoyed working with Managementors and they’ve left us with some key tools that can really make a difference.”
“Managementors is one of the best consultancy groups I have worked with. Their staff, tools and techniques are world class. Working with our Indian centres, they brought about significant change in the Team leader community. This resulted in cost reduction, improvements in our customer satisfaction and employee engagement scores.”
Stephen Long OBE
“As a service organisation, the ability to deliver a best in class customer experience is fundamental to our business. We recognised that there was an opportunity to drive tangible benefits from new ways of working. Managementors were excellent in peeling back each of the layers and providing a clear, logical plan of improvements. The quality of their people has been exceptional and we look forward to continuing our working partnership and relationship.”
“Quite simply, Managementors helped us achieve more with less – introducing a ‘can do’ attitude that’s changing the working culture. By eliminating divisions we’ve been able to introduce a better together’ working approach in which everyone gains.”
“The actual approach that Managementors took was to very much integrate as part of the team – it felt like they were part of the family. They accepted part of the problem as their own and empowered the team to make the required changes.”
“Managementors have a tried and tested methodology and know how to make a step change in performance happen, with no blind starts or stops. Their deep understanding of the environment we operate within and objective analysis of what needed to work better meant they were able to kick-start a new era of sustainable productivity that’s become embedded in our DNA.”
“We wanted to transform our people’s behaviours – through education, coaching and skills transfer from Managementors – and equip them to meet current and future challenges.”
“We now know this was the right thing to do. Managementors taught us how to measure performance – before we were running hand to mouth and pillar to post. We now have a professional approach to maintaining the new tramway – we are measuring our performance in terms of productivity and efficiency. We have implemented a new way of working, which is a significant improvement on where we were before.”
“Managementors won the trust of all Contact Centre personnel. They had already worked closely with the teams during their initial investigation. Now they created a huge level of commitment to new ways of working and motivation to achieve redefined targets.”
“I’ve used a number of consultants over the years, but this was genuinely the best set of consultants I’ve come across in my 30+ years of business, so a very good engagement.”
“With the help of Managementors, we now actively listen and understand one another’s perspective better than ever before. It’s a great achievement to be seen as an equal and valued partner to Highways England.”
“It’s a simple fact that if you’ve always done things the same way, making the move away from entrenched working practices can be difficult. Managementors gave us an outside perspective on what works, what doesn’t, what we needed to change, and how to make that change happen.”
“Managementors worked alongside our people and became the catalyst for change. They worked with our teams to evolve a new management operating system, and through training and coaching helped instil a new proactive management style across the operation.”
“Managementors pushed our organisation to measure productivity and effectiveness and introduced management tools that allow us to maintain a cycle of sustained productivity improvement.”
“What was clear from the outset was the transparency of Managementors’ support process and their honesty and integrity. They demonstrated they understood who we were, what we wanted to achieve, and their people skills enabled every level of staff to change.”
“A much more pro-active service delivery is evident and staff now take much greater ownership of projects and customers.”
To discover how we could help your business benefit, simply complete the form below – or call us on +44 (0)1256 883939.