How can we help?

Areas we work in:

  • Sales and Account Management
  • Front-Line Customer Support
  • Middle Office Functions such as Fiduciary Operations
  • Back Office Client Service Teams

Who we work with:

  • Customer Service Agents
  • Accounts Technicians
  • Account Managers & New Business teams
  • Claims Handlers

What we do:

  • Reduce the amount of non-value added activity people waste their time on
  • Coach and upskill managers in a more active style of management
  • Enhance interfaces and collaboration through breaking down silos
  • Review structures, roles & responsibilities to support improved performance
  • Reduce WIP levels and End to End processing times

What we have achieved:

  • Significant increases in capacity resulting in increased top line performance
  • Transformed claims handling teams to generate significant amounts of revenue
  • Upskilled managers to make them more than technical escalation points
  • Enhanced customer experience and engagement scores
  • Reduced bottom line costs while enhancing productivity

Featured Results

Our work within the sector

Leading Insurance Provider
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BNP Paribas
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De La Rue
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Industry Insights & News

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