“The ability to have a set of processes which allowed us to plan far better both now and as the business grows, will enable us to have more scalability in the department. We saw significant productivity improvements at a time where we were particularly busy which exceeded our expectations!”

Scott Hamilton-Cooper

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“We definitely achieved everything that we set out to in the objectives – we have improved service delivery for our customers, enhanced our consistency of process, transformed communication and improved the overall efficiency of our operation.”

James Blackshaw

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“As always when bringing people in there was a fear factor around what was going to be reported back. I was amazed at the candidness with which your team were able to engage with people across the operation. On all occasions, they managed to quickly overcome any rejection from the team and build trust with them to help them understand that they were there to help them be successful.”

Ric Welsby

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“Managementors demonstrated that by looking at things through a different lens, and by engaging with the workforce from the start, we have been able to further refine our solution, increase manufacturing capacity, and improve productivity & effectiveness of our on-site operations. The engagement gave us the scope to do more for our existing clients and customers with the same resource and has presented the senior management team with robust management information to make the right strategic decisions.”

James Birch

Managing Director - Local Highways, Kier

“I’ve used a number of consultants over the years, but this was genuinely the best set of consultants I’ve come across in my 30+ years of business, so a very good engagement.”

Jon Fowler

Managing Director, Specialist Services, OCS

“Having Managementors guide us through this process has reinvigorated our management team. We know A-one+ is really pleased and seeing the value in it, and we’re confident that we now have the ability to help the rest of our supply chain create better internal processes that ultimately deliver better results for our clients.”

Nick Harris

Chief Executive Officer, National Highways

“It was an excellent piece of work. I was very impressed with how quickly Managementors unpicked what had historically been a really difficult challenge for us to tackle. They supported us in finding another gear and really accelerating performance.”

Colin Williams

Managing Director of Workplace Savings and Retirement, Aviva

“The Managementors team integrated with the team here at Fujitsu very well indeed. They had a good understanding of our business and the challenges we face, a high degree of credibility and built a strong rapport. They had the ability to both challenge and be challenged.”

Dennis Badman

Client Managing Director, Fujitsu Services Limited

“The impact of Managementors’ actions has dramatically helped us in our short term aims, including a huge annual saving. However, it goes much further in helping set out far reaching changes to how Computacenter will remain competitive and a key delivery partner to our primary stakeholders – our customers. I’m delighted with how the project has gone and as a catalyst it has been instrumental to our future.”

Chris Hanson

Group Industrialisation Director, Computacenter

“Managementors were able to provide dedicated consultants who focused on a different angle and showed me a different perspective – and I now have a much better understanding of how to drive improvements. There’s no way I would have got down to the same level of detail and achieve what we have without the help of Managementors.”

Andy Voase

Operations Director - South, Amey Plc

“Managementors have a tried and tested methodology and know how to make a step change in performance happen, with no blind starts or stops. Their deep understanding of the environment we operate within and objective analysis of what needed to work better meant they were able to kick-start a new era of sustainable productivity that’s become embedded in our DNA.”

Martin Bradbury

, Laing O’Rourke

“Working with Managementors and taking an analytical approach truly helped to accelerate the delivery of our plan with clearly defined operational processes. It also provided space for us to reflect and consider change in quality of work and the motivation of our people, with best practices defined for future working.”

Matt Crabtree

, Costain

“Quite simply, Managementors helped us achieve more with less – introducing a ‘can do’ attitude that’s changing the working culture. By eliminating divisions we’ve been able to introduce a better together’ working approach in which everyone gains.”

Andy Whale

Director of Engineering, KCOM Group

“Managementors’ approach is refreshing – the project was very much our own, but they acted as facilitators and held people to account to ensure that the deliverables were embedded.”

Donovan Gosher

Director of Utilities and Horticulture, OCS

“The actual approach that Managementors took was to very much integrate as part of the team – it felt like they were part of the family. They accepted part of the problem as their own and empowered the team to make the required changes.”

Andrew Dickov

Framework Director, Kier

“The Managementors team built up a really good rapport with the Highways England team. I certainly enjoyed working with Managementors and they’ve left us with some key tools that can really make a difference.”

Adrian Oulds

East Midlands Head of Service Delivery, National Highways

“Managementors gave us the external perspective and knowledge we needed. It would have taken us three years to get where we are today – but Managementors kick-started the process in just three months.”

Julian Wase

Infrastructure Service Director UK, Computacenter

“Managementors did an excellent job – the integration is far stronger than before. When Managementors stepped back, the improved behaviours remained. Where we take this contract to next is completely founded upon a collaborative approach, which wasn’t quite there before.”

Stephen Knott

Account Director, Amey

“Managementors turbo charged our operations and got the contract going in an incredibly short period of time, which made a real difference. Where everything was a bit of a battle before, we’ve changed people’s mind sets, we’ve changed people’s attitudes – we’ve changed people. We’ve now got everyone working together, and when everyone works together, the outcomes deliver themselves.”

Chris Regan

Head of Service Delivery - South West Region, National Highways

“Managementors is one of the best consultancy groups I have worked with. Their staff, tools and techniques are world class. Working with our Indian centres, they brought about significant change in the Team leader community. This resulted in cost reduction, improvements in our customer satisfaction and employee engagement scores.”

Allan McLuckie

Customer Service Director, Hutchison 3G

“As a service organisation, the ability to deliver a best in class customer experience is fundamental to our business. We recognised that there was an opportunity to drive tangible benefits from new ways of working. Managementors were excellent in peeling back each of the layers and providing a clear, logical plan of improvements. The quality of their people has been exceptional and we look forward to continuing our working partnership and relationship.”

Stephen Long OBE

Managing Director, Kcom

“I will be honest I was very sceptical at first but what Managementors have done is nothing short of a miracle.”

Sarah Biddle

Head of Networks Claims, National Highways

“I felt the whole engagement was really collaborative and professional – the Managementors team brought a real drive and energy to the whole project, which really instilled momentum. Working with Managementors was a very positive engagement; I would definitely work with them again.”

Kevin Gillespie

Head of Technical Solutions Delivery, Fujitsu Services Limited

“With the help of Managementors, we now actively listen and understand one another’s perspective better than ever before. It’s a great achievement to be seen as an equal and valued partner to Highways England.”

Mike Notman

Managing Director, Ringway

“We wanted to transform our people’s behaviours – through education, coaching and skills transfer from Managementors – and equip them to meet current and future challenges.”

Colin Worboys

Property Operating Group Director, Mouchel

“We now know this was the right thing to do. Managementors taught us how to measure performance – before we were running hand to mouth and pillar to post. We now have a professional approach to maintaining the new tramway – we are measuring our performance in terms of productivity and efficiency. We have implemented a new way of working, which is a significant improvement on where we were before.”

Paul Robinson

Managing Director, Nottingham Trams Limited

“It’s a simple fact that if you’ve always done things the same way, making the move away from entrenched working practices can be difficult. Managementors gave us an outside perspective on what works, what doesn’t, what we needed to change, and how to make that change happen.”

Mike Swain

Managing Director of Services, SCC

“Managementors worked alongside our people and became the catalyst for change. They worked with our teams to evolve a new management operating system, and through training and coaching helped instil a new proactive management style across the operation.”

Steve Goodwin

Service Delivery Director, Serco Group

“A much more pro-active service delivery is evident and staff now take much greater ownership of projects and customers.”

Alan Regan

Customer Services Director, Unisys

“Managementors won the trust of all Contact Centre personnel. They had already worked closely with the teams during their initial investigation. Now they created a huge level of commitment to new ways of working and motivation to achieve redefined targets.”

Alan Cudd

Customer Services Manager, Océ UK

“Managementors pushed our organisation to measure productivity and effectiveness and introduced management tools that allow us to maintain a cycle of sustained productivity improvement.”

Martin Giles

General Manager, External Network Services, telent Limited

“What was clear from the outset was the transparency of Managementors’ support process and their honesty and integrity. They demonstrated they understood who we were, what we wanted to achieve, and their people skills enabled every level of staff to change.”

Steve West

Divisional General Manager of Client Services, TNT Express