How can we help?
Who we work with:
- Operations Managers and Supervisors
- Schedulers and Planners
- Contact Centres and Help Desks
- Field Engineers
- Construction Directors and Project Managers
What we do:
- Improve productivity of mobile workforces
- Address issues and remove causes of wastage
- Improve service levels without increasing costs
- Create efficient structures that help drive performance
- Coach managers in the skills they need to manage their teams effectively and improve performance
What we have achieved:
- Reduced the cost to deliver service whilst improving performance against SLA, reducing penalties
- Significantly increased the productivity of field service teams
- Re-structured operations and embedded optimum ratios of managers and schedulers to engineers
- Increased first time fix ratios and reduced repeat visits
- Optimise PPM regimes
The FM sector has become commoditised and extremely competitive. As a result, it is increasingly important for FM providers to focus on efficiency, year-on-year cost savings and innovation. Productivity can be overlooked, as ops managers site low bid rates as the main cause of margin dilution. In today’s environment it is essential to provide a great service at competitive rates whilst managing costs effectively.
We work with FM providers to drive performance, improve levels of service and enhance margin.
Our expertise
- Embedding effective management systems across operations
- Significant experience in end to end delivery of contracts
- Creation of effective field teams to deliver excellent customer service
- Improving planning and scheduling functions
- Delivering active management coaching to front line managers
- Creating effective structures with clear roles and responsibilities
- Installing meaningful operational reporting giving managers insight
Key contact
Featured Results
Our work within the sector
Jon Fowler
“I’ve used a number of consultants over the years, but this was genuinely the best set of consultants I’ve come across in my 30+ years of business, so a very good engagement.”
Andy Voase
“Managementors were able to provide dedicated consultants who focused on a different angle and showed me a different perspective – and I now have a much better understanding of how to drive improvements. There’s no way I would have got down to the same level of detail and achieve what we have without the help of Managementors.”
Donovan Gosher
“Managementors’ approach is refreshing – the project was very much our own, but they acted as facilitators and held people to account to ensure that the deliverables were embedded.”