How can we help?
Who we work with:
- Front line staff
- Back office processing teams
- Support staff
- Supervisors and Managers
What we do:
- Coach mangers to help them drive team performance
- Carry out process reviews to ensure they are fit for purpose
- Implement effective reporting to give insight into performance
- Create structures that support effective delivery of services
- Improve productivity and service levels
What we have achieved:
- Improved compliance of FM operation
- Reduced level of Voids in Local Authority Housing Partnership
- Improved delivery of pothole repair operation
- Reduced cost of delivering FM service to MOD locations
- Raised service levels of Council Tax collection teams
With the increased challenges to service and spending that today’s environment brings, it is more important than ever that both Central and Local Government operate effectively and provide quality services in a cost effective manner. Whilst outsourcing has traditionally been seen as a way of achieving this local authorities are increasingly looking at how services can be delivered in house.
We work with clients to add value to their operations by improving productivity and service levels and reducing cost of delivery.
Our expertise
- Embedding effective management systems across operations
- Training and coaching managers and supervisors to enable them to drive performance of their teams
- Improving planning and scheduling practices
- Implementing structures which identify and address issues within the business
- Creating sustainable performance improvement within client facing operations
- Reducing cost of delivery of front line services
Key contact
Featured Results
Our work within the sector
Ministry of Defence Facilities Management
Local Authority Housing Partnership
Global Infrastructure Company
We are a proud accredited suppliers on the Bloom NEPRO procurement framework. Under the framework we are able to offer our consultancy services – specialising in Performance Improvement, Process Re-engineering and Management Coaching – to public sector organisations that are in need.
We are pleased to have been awarded a position on the ESPO Framework for Consultancy Services which enables us to support public sector organisations without the lengthy tendering process.