How can we help?

Who we work with:

  • 1st Line & Service Desks
  • 2nd Line Analysts
  • 3rd Line Support
  • Field Engineers
  • Professional Services
  • Customer Services teams

What we do:

  • Improve productivity of IT support teams
  • Address issues to improve analyst effectiveness
  • Improve service levels without increasing costs
  • Create structures that help drive performance
  • Coach managers in the skills they need to manage their teams

What we have achieved:

  • Improved performance against SLA
  • Significantly reduced costs in field service teams
  • Increased first time fix ratios and reduced repeat calls
  • Created structures to ensure new technology delivers expected benefits
  • Improved project delivery speed and adherence to schedule

Featured Results

Our work within the sector

Computacenter UK Ltd
Read More
Read More
Fujitsu Services Ltd
Read More

Industry Insights & News

Working with Computacenter in Barcelona

Read More

Computacenter South Africa plan for growth with Managementors

Read More

Managementors successfully completes third transformation project with Fujitsu Technical Services Delivery

Read More

Fujitsu work with Managementors to drive performance improvement and get fit for digital

Read More