How can we help?

Who we work with:

  • 1st Line & Service Desks
  • 2nd Line Analysts
  • 3rd Line Support
  • Field Engineers
  • Professional Services
  • Customer Services teams

What we do:

  • Improve productivity of IT support teams
  • Address issues to improve analyst effectiveness
  • Improve service levels without increasing costs
  • Create structures that help drive performance
  • Coach managers in the skills they need to manage their teams

What we have achieved:

  • Improved performance against SLA
  • Significantly reduced costs in field service teams
  • Increased first time fix ratios and reduced repeat calls
  • Created structures to ensure new technology delivers expected benefits
  • Improved project delivery speed and adherence to schedule

Featured Results

Our work within the sector

Computacenter UK Ltd
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Kcom
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Fujitsu Services Ltd
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Industry Insights & News

Working with Computacenter in Barcelona

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Computacenter South Africa plan for growth with Managementors

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Managementors successfully completes third transformation project with Fujitsu Technical Services Delivery

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Fujitsu work with Managementors to drive performance improvement and get fit for digital

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