Carillion transforms service operation to achieve new levels of performance

As part of a major transformation project Managementors aided in the development of a National Operations Centre which now handles over 1000 calls a day and oversees the day-to-day activities of a 700-strong engineering workforce.  Working alongside the Carillion staff, Managementors were able to drive significant productivity and service delivery enhancements to allow the NOC to become one of Carillion’s “most valuable sales tools.”  The case study is now available to download and can be accessed either through the “Our Clients” tab or the “Resources” tab.