- November 15, 2023
We are delighted to announce that we received a Highly Commended at the prestigious Management Consultancies Association (MCA) Awards 2023. This recognition acknowledges our outstanding work with ReAssure, part of the Phoenix Group, in revolutionising their customer service operations after COVID.
Our partnership with the ReAssure team centered on coaching and upskilling team leaders, combined with a tailored operational improvement strategy. This approach empowered their team, resulting in increased productivity, further reduced customer complaints, and a significant shift towards a more customer-centric business model. As a consequence, the quality of customer service improved substantially, with remarkable productivity gains exceeding 20%, which had a positive impact on both capacity and the bottom line.
Our collaboration with the Phoenix Group was celebrated for its “hugely strong client partnership,” underscoring the value of our dedication to fostering strong client relationships. This recognition places us among the industry’s best, and we take immense pride in this achievement.
For more details, you can explore the official press release and a dedicated supplement in The Times, highlighting the remarkable work done in this project.
While this award spotlights a specific engagement, it mirrors the quality and commitment we bring to all our projects. At Managementors, delivering exceptional and sustainable results through robust client partnerships remains at the core of our mission.
We look forward to continuing our journey of excellence and working alongside our valued clients to drive positive change and transformation.