Managementors support their long term partner KCOM to optimise productivity and customer service

Managementors has recently completed a project with KCOM Group, a growing technology company providing a wide range of communication services for multi-site enterprise and public sector organisations. This is the third project where Managementors and KCOM have worked in partnership.

KCOM again turned to Managementors for support in enhancing customer experience and service levels within their Kcom brand, In-Life Service function. A project was undertaken to reorganise operations and deliver an enhanced and sustainable Management Operating System driven by people and process to maximise performance, reduce cost and create excellence in customer service. In doing so, KCOM have recognised significant operational and financial improvement whilst providing a platform from which to further grow their business. Read the full case study here.